Privacy policy

1. Distributed Energy & Power and your data

Centrica Business Solutions is part of the Distributed Energy and Power (‘DE&P’) business of Centrica nv. The Data Controller is Centrica Business Solutions Belgium.

This privacy statement explains your rights and how we collect and use your data. It discusses DE&P's processing activities, the objectives of those activities and the legal grounds on which DE&P relies to carry them out.

This privacy statement applies to the personal information we maintain about individuals (such as business unit managers or contacts at corporate accounts), including sole proprietors and partners. It does not apply to the information we maintain about companies and other legal entities.

We occasionally amend this privacy statement to keep it accurate and up-to-date. Each amendment will appear on this page. If we make significant changes, we will notify you.

You can contact Centrica's data protection officer by sending a letter to: The Data Protection Officer, Centrica Plc, Millstream, Maidenhead Road, Windsor, Berkshire, SL4 5GD, United Kingdom.

You can also send an email to privacy@centrica.com.

2. What personal data do we collect?

This is the personal data we collect from our customers:

  • your contact details and the contact details of the people linked to your business account: information with which we can reach you directly, such as your name, email address, telephone number and the addresses associated with your business account or order.
  • exercising your rights: if you exercise your rights under the relevant data protection law, we will keep a record of this. And we will also save our response.

You are not obliged to provide us with the above personal data. Please note that if you do not, you may not be able to purchase our products or services. Or you may not be able to make optimum use of our products.

3. What do we use your data for and why?

We process your data because we have a legitimate interest in doing so

We process this personal data because we have a legitimate interest in doing so. It concerns the following categories:

REASON OR OBJECTIVE

PERSONAL DATA USED

Finding out which products or services may interest you. For example, to understand regional demographics, tailor offers to customer needs and reward loyal customers. This also means that we match your data with the data we receive from other companies. - Your contact details and the contact details of the people linked to your business account
Direct marketing. Did you not expressly consent to receiving direct marketing material? Then we will only send you this material as permitted by law. Please note that we will never send you direct marketing communications if you have chosen not to receive them - Your contact details and the contact details of the people linked to your business account
Reporting information to management - Your contact details and the contact details of the people linked to your business account
Protection of our employees - Your contact details and the contact details of the people linked to your business account
Protecting our revenue - Your contact details and the contact details of the people linked to your business account
Training for our employees - Your contact details and the contact details of the people linked to your business account
Keeping our data accurate and relevant - Your contact details and the contact details of the people linked to your business account
For the establishment, exercise or protection of legal claims - Your contact details and the contact details of the people linked to your business account - Exercising your rights
To help the police - Your contact details and the contact details of the people linked to your business account

If and when we process your data so that no one can identify you

We can always anonymise and aggregate the personal data we keep about you (so that no one can identify you). We use such anonymous and aggregated data for a variety of purposes, including: Testing IT systems, research, data analysis, improving the website and apps and developing new products and services.

 4. Where do we get your data from?

We collect personal data from various sources, including:

  • directly from you: when you create an account with us, purchase our products or services, provide information through our websites or apps, fill in forms you receive from us, file a complaint, exercise your rights or call, email, or otherwise communicate with us.
  • our website and mobile applications: we collect information about how you use them and about the devices you use to connect to our website and apps.
  • other companies we work with: they provide us with information that allows us to better match you with our products and services. This can include:
    • companies in the same group of companies as us: they can provide us with relevant information about the products and services you bought from them.

5. Who do we share your data with?

We share your data with the following parties:

Who

Examples

Companies in the same group of companies as us Our parent company, Centrica nv
Any party, if you have given your consent
Any competent body of the executive, legislative or judicial branch, or any other authorised third party
Companies that help us run our business, support our IT infrastructure and give us greater insight into our customers - Sales force -Accountants, advisors, legal representatives and similar persons
Potential buyers of our company

 6. International transfer of your personal data

Centrica Business Solutions is part of a global organisation. Like other similar organisations, we work with third parties in other countries. They help us run our business. As a result, personal data may be transferred outside the countries in which we and our customers are located, including countries outside the European Economic Area (EEA) and countries without legislation to protect personal data. For this reason, we have done everything we can to adequately protect your personal data. And to ensure that all transfers outside the EEA take place in a legal manner. If we transfer personal data to a country outside the EEA that according to the European Commission (EC) does not provide sufficient protection for such data, then we draw up an agreement for those transfers that is in line with the requirements for transfers of personal data outside the EEA. For example with the standard contractual clauses approved by the EC.

 7. How long do we keep your personal data?

We keep your personal data for as long as is necessary to achieve the processing objectives.

 8. What are your rights with regard to your personal data?

You may have the following rights in relation to your personal data:

  • the right to know what personal data we collect from you, how we use it and where we obtain it when we rely on other sources;
  • the right to access the personal data we hold about you;
  • the right to correct inaccurate personal data we hold about you;
  • the right to request that we block or delete your personal data in certain situations;
  • the right to request that we transfer elements of your data to you or to another service provider;
  • the right to object to the processing of your personal data (1) when we have a legitimate interest (see Section 3), but your rights override ours for reasons relating to your personal situation (and which you must explain to us), (2) when we process them for direct marketing purposes or (3) because we make decisions by automated means that have a legal impact or other equally serious impact on you;
  • the right to withdraw your consent to the processing activities under Section 3, which we only carry out with that consent.

In exceptional circumstances you may only invoke some of these rights. Whether such a situation is involved depends on the legal basis on which we rely to collect your personal data.

Would you like to exercise any of the above rights? Or do you have a question? If so, please contact us using the details below.

Do you have any privacy-related questions or comments? Please contact Centrica's data protection officer, by sending a letter to The Data Protection Officer, Centrica Plc, Millstream, Maidenhead Road, Windsor, Berkshire, SL4 5GD, United Kingdom.

Or email privacy@centrica.com.

Are you dissatisfied with the way we process your personal data? Then you can always file a complaint with your local data protection officer. We would appreciate it if you would contact us first. That way, we have the opportunity to resolve your complaint ourselves.

Version 1.1. March 2020

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