Centrica Business Solutions is part of the Distributed Energy and Power (‘DE&P’) business of Centrica nv. The Data Controller is Centrica Business Solutions Belgium.
This privacy statement explains your rights and how we collect and use your data. It discusses DE&P's processing activities, the objectives of those activities and the legal grounds on which DE&P relies to carry them out.
This privacy statement applies to the personal information we maintain about individuals (such as business unit managers or contacts at corporate accounts), including sole proprietors and partners. It does not apply to the information we maintain about companies and other legal entities.
We occasionally amend this privacy statement to keep it accurate and up-to-date. Each amendment will appear on this page. If we make significant changes, we will notify you.
You can contact Centrica's data protection officer by sending a letter to: The Data Protection Officer, Centrica Plc, Millstream, Maidenhead Road, Windsor, Berkshire, SL4 5GD, United Kingdom.
You can also send an email to firstname.lastname@example.org.
This is the personal data we collect from our customers:
You are not obliged to provide us with the above personal data. Please note that if you do not, you may not be able to purchase our products or services. Or you may not be able to make optimum use of our products.
We process your data because we have a legitimate interest in doing so
We process this personal data because we have a legitimate interest in doing so. It concerns the following categories:
If and when we process your data so that no one can identify you
We can always anonymise and aggregate the personal data we keep about you (so that no one can identify you). We use such anonymous and aggregated data for a variety of purposes, including: Testing IT systems, research, data analysis, improving the website and apps and developing new products and services.
We collect personal data from various sources, including:
We share your data with the following parties:
Centrica Business Solutions is part of a global organisation. Like other similar organisations, we work with third parties in other countries. They help us run our business. As a result, personal data may be transferred outside the countries in which we and our customers are located, including countries outside the European Economic Area (EEA) and countries without legislation to protect personal data. For this reason, we have done everything we can to adequately protect your personal data. And to ensure that all transfers outside the EEA take place in a legal manner. If we transfer personal data to a country outside the EEA that according to the European Commission (EC) does not provide sufficient protection for such data, then we draw up an agreement for those transfers that is in line with the requirements for transfers of personal data outside the EEA. For example with the standard contractual clauses approved by the EC.
We keep your personal data for as long as is necessary to achieve the processing objectives.
You may have the following rights in relation to your personal data:
In exceptional circumstances you may only invoke some of these rights. Whether such a situation is involved depends on the legal basis on which we rely to collect your personal data.
Would you like to exercise any of the above rights? Or do you have a question? If so, please contact us using the details below.
Do you have any privacy-related questions or comments? Please contact Centrica's data protection officer, by sending a letter to The Data Protection Officer, Centrica Plc, Millstream, Maidenhead Road, Windsor, Berkshire, SL4 5GD, United Kingdom.
Or email email@example.com.
Are you dissatisfied with the way we process your personal data? Then you can always file a complaint with your local data protection officer. We would appreciate it if you would contact us first. That way, we have the opportunity to resolve your complaint ourselves.
Version 1.1. March 2020
See our Residential energy storage device data.